The U.S. Department of Education’s student loan complaint office currently faces a backlog of approximately 27,000 cases after losing most of its staff.
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Education Department’s student loan complaint office faces 27,000-case backlog after losing most staff.
Education Department has a backlog of 27,000 complaints about student loans
Source: yahoo.com
At a glance
Verified August 8, 2025Key Evidence
The backlog stands at approximately 27,000 student loan complaints.
Nearly two-thirds of the complaint office staff have been lost.
The backlog increased by about 11,000 cases since March 2025.
These facts were confirmed in a letter to Senator Elizabeth Warren and reported by NBC News and other sources.
The reporting
What the Evidence Shows
Multiple recent reports confirm that the Department of Education’s office responsible for handling student loan complaints is experiencing a significant backlog, currently estimated at around 27,000 unresolved cases. This backlog has grown substantially due to a steep reduction in staff, with nearly two-thirds of employees lost, which has severely impacted the office’s capacity to process complaints efficiently.
The increase in pending cases was noted as a rise of about 11,000 complaints since March 2025. The staffing losses are attributed to actions taken during the Trump administration, which gutted much of the department's workforce in this area. This situation has been publicly disclosed in communications to Senator Elizabeth Warren and reported by multiple reputable news outlets.
Primary trail
Verified Sources5
Open source